Ending Firefox Support for an Operating System#

From time to time, Firefox drops support for an OS: for example, Firefox was once available on Windows XP, but it isn’t today. Typically, de-support for an OS is timed to coincide with an ESR release and Firefox users on the de-supported OS are migrated to the ESR channel.

There are several Release Engineering activities required to ensure support is ended cleanly.

(This section is based on the experience of de-supporting macOS 10.12/.13/.14, bug 1836375.)

Preparation#

If there is no meta-bug for the de-support work, create one.
There should be a bug for publishing a SUMO KB article announcing the end of support. Ensure the SUMO KB bug blocks the meta-bug.
Note the Firefox version when support is ending. For example, the KB article announcing end of support for macOS 10.12 says “Firefox version 115 will be the last supported Firefox version for users of macOS 10.12”.
In addition to the Balrog changes described here, changes to Bedrock and Bouncer will probably be needed; try to coordinate these as early as possible.
Until the SUMO KB article has been published, ensure any related bugs are Confidential.

Create a new channel-switching mar#

Get a copy of the ‘mar’ executable
Get a copy of create-channel-switch-mar.py

Create a new mar with the script, something like::

create-channel-switch-mar.py --version 115.0 --channel esr --accepted-channel-id firefox-mozilla-esr --mar-channel-id firefox-mozilla-release --distribution-id mozilla-mac-eol-esr115 --output switch-to-esr115.0-eol-mac.mar

Examine your mar. Note that mar contents are xz (or bzip2) compressed, even after extraction.:

mar -T switch-to-esr115.0-eol-mac.mar
mar -x switch-to-esr115.0-eol-mac.mar
xz -c -d updatev3.manifest

Verify your mar. Manually Test Dep Signed Mar Files describes how to apply a mar manually.
Sign the mar via adhoc_signing. See mozilla-releng/adhoc-signing for a sample manifest.

Copy the channel-switching mar to archive.mozilla.org#

Channel-switching mar files are typically copied to https://archive.mozilla.org/pub/firefox/releases/custom-updates/. You may want to file a bug like bug 1839195.

Balrog updates#

Each Firefox channel likely needs a new rule in Balrog.

Broadly there are 3 behaviors of interest:

ESR-SWITCH: switch de-supported users to the ESR channel using a channel-switching mar
DE-SUPPORT: allow updates to the most recent supported version on the channel, then serve a “de-support” update which points to the relevant KB article
NO-UPDATE: stop all updates temporarily

Typically NO-UPDATE is used to stop updates temporarily just before the first unsupported version is available on each channel. Once the last supported version is available, an ESR-SWITCH or DE-SUPPORT rule is implemented and the NO-UPDATE rule is deleted.

Update Balrog rules for Nightly#

For the Nightly channel, we usually DE-SUPPORT.

Just before the first nightly build (could be a few days earlier, if convenient) of the first unsupported version, pause Nightly updates for the affected OS version:

Create a new rule matching the Firefox : nightly* channel and the OS version to serve the No-Update release.

Shortly after the first nightly build of the first unsupported version:

Determine the build ID of the last build of the last supported version: You might check archive.mozilla.org for instance.

Update the Firefox-mozilla-central-nightly-<buildid> Release blob, to include aliases (this is only required on the Nightly channel, as it is caused by bug 1810740). Copy the list of aliases from the Firefox-mozilla-central-nightly-latest release; it should look something like:

"Darwin_aarch64-gcc3": {
  "alias": "Darwin_x86_64-gcc3-u-i386-x86_64"
},
"Darwin_x86-gcc3": {
  "alias": "Darwin_x86_64-gcc3-u-i386-x86_64"
},
"Darwin_x86-gcc3-u-i386-x86_64": {
  "alias": "Darwin_x86_64-gcc3-u-i386-x86_64"
},
"Darwin_x86_64-gcc3": {
  "alias": "Darwin_x86_64-gcc3-u-i386-x86_64"
},
"WINNT_x86-msvc-x64": {
  "alias": "WINNT_x86-msvc"
},
"WINNT_x86-msvc-x86": {
  "alias": "WINNT_x86-msvc"
},
"WINNT_x86_64-msvc-x64": {
  "alias": "WINNT_x86_64-msvc"
},

Create a rule to pin nightly* users to the most recent supported version: match the Firefox : nightly* channel, the affected OS version and build ID < latest supported build ID determined above; serve the Release corresponding to that build ID, modified earlier, Firefox-mozilla-central-nightly-<buildid>.
Create a new De-Support Release referencing the SUMO KB article. Careful: Use a locale-agnostic link like https://support.mozilla.org/kb/firefox-users-macos-1012-1013-1014-moving-to-extended-support (instead of https://support.mozilla.org/en-US/kb/firefox-users-macos-1012-1013-1014-moving-to-extended-support). Example release blob:
```
{
    "detailsUrl": "https://support.mozilla.org/kb/firefox-users-macos-1012-1013-1014-moving-to-extended-support",
    "displayVersion": "115.0",
    "name": "OSX-10.12-10.14-Desupport",
    "product": "Firefox",
    "schema_version": 50
}
```
Create a rule to serve the de-support notice: match the Firefox : nightly* channel and the affected OS version with lower priority than the pinning rule (so probably those who have been updated to the last supported build); serve the new De-Support release created earlier.
Delete the No-Update rule created earlier.

Update Balrog rules for Aurora#

Check with the Product organization to verify per-channel requirements for DevEdition.

To implement DE-SUPPORT for DevEdition, follow the de-support procedure for Nightly, above, with these changes:

Make changes just before and after the Merge Day II merge of central to beta.
Use the Firefox : aurora* channel
There should be no need to add aliases to the release blob.

Update Balrog rules for Beta and Release#

Check with the Product organization to verify per-channel requirements for Beta and Release.

For these channels, we generally ESR-SWITCH: serve an update referencing the channel-switching MAR, so that users on the affected OS move from the Beta or Release channel to the ESR channel.

First, create the channel-switching release, which will serve the channel-switching mar created earlier. To create the release blob:

Get the create_channel_switch_blob.py script

Use the script to create a local json file containing the blob; something like:

create_channel_switch_blob.py https://archive.mozilla.org/pub/firefox/releases/custom-updates/switch-to-esr115.0-eol-win.mar https://aus5.mozilla.org/api/v1/releases/Firefox-115.0b9-build1 WIN 115.0 20230630161221 win-channel-switch.json

Check the json file; it may require some hand editing.
In Balrog, create a new release using the generated json file.

Shortly after Merge Day I (during RC week), create localtest rules so that QA can verify end-to-end behavior:

Create a new rule matching the Firefox : beta-localtest channel and the OS version to serve the channel-switching release. Do the same for Firefox : release-localtest.
Coordinate with QA to verify that the channel-switch works on Firefox (when configured for beta-localtest).

Just before Merge Day II (central to beta merge), pause updates for affected OSes, on Beta.

Create a new rule matching the Firefox : beta channel and the OS version to serve the No-Update release, or to pin to the last supported beta.

On Merge Day II:

Duplicate the beta-localtest rule for the Firefox : beta-cdntest and Firefox : release-cdntest channels.
Coordinate with QA if additional cdntest testing is desired.
Expand the beta-localtest rule to Firefox : beta*.
If needed, delete the No-Update rule created earlier.

Coordinate with Product to determine the timing for changes to the release channel. We might want to expand the channel-switch for Firefox : release* at the same time as beta, or we may wait until the end of the next release cycle.

Update Balrog rules for ESR#

When the ESR branch providing the last support for a de-supported OS goes EOL, we typically pin the Firefox : esr* channel to the latest supported release and de-support.

Verify changes: Balrog responses#

Currently Firefox queries the Balrog production server with something like:

https://aus5.mozilla.org/update/6/%PRODUCT%/%VERSION%/%BUILD_ID%/%BUILD_TARGET%/%LOCALE%/%CHANNEL%/%OS_VERSION%/%SYSTEM_CAPABILITIES%/%DISTRIBUTION%/%DISTRIBUTION_VERSION%/update.xml

For example, to verify the Nightly de-support rule, use the affected VERSION and OS_VERSION and the BUILD_ID of the pinned version:

https://aus5.mozilla.org/update/6/Firefox/115.0a1/20230605094751/Darwin_x86_64-gcc3/en-US/nightly/Darwin%2017/default/default/default/update.xml

and check that the response serves the url of the SUMO KB article.:

<?xml version="1.0"?>
<updates>
    <update type="minor" unsupported="true" detailsURL="https://support.mozilla.org/kb/firefox-users-macos-1012-1013-1014-moving-to-extended-support" displayVersion="115.0">
    </update>
</updates>

To verify the Nightly pinning rule, change the BUILD_ID to an earlier build:

https://aus5.mozilla.org/update/6/Firefox/115.0a1/20230505094751/Darwin_x86_64-gcc3/en-US/nightly/Darwin%2017/default/default/default/update.xml

and check that the response updates to the pinned build (eg. 20230605094751):

<?xml version="1.0"?>
<updates>
    <update type="minor" displayVersion="115.0a1" appVersion="115.0a1" platformVersion="115.0a1" buildID="20230605094751">
        <patch type="complete" URL="https://archive.mozilla.org/pub/firefox/nightly/2023/06/2023-06-05-09-47-51-mozilla-central/firefox-115.0a1.en-US.mac.complete.mar" hashFunction="sha512" hashValue="b9923d0267a946a44e18ef61a9c015fc9a6d75618a3dd49e6fcd596a4b1f5350cf0670e46f300adc88a5bbcd4019028970aabc36b8b986eb0e69941a163e85af" size="113713230"/>
    </update>
</updates>

Verify changes: Application behavior#

Manually Test Dep Signed Mar Files describes how to apply a mar manually.
QA usually verifies Firefox update behavior on each affected platform using trial rules on the beta-localtest channel prior to Merge Day II.

Stop running tests#

Does CI run tests on the deprecated OS? Coordinate with the CI Automation team to ensure taskcluster configs are updated to stop running tests on the de-supported test platform.

Update docs#

File a bug blocking the meta-bug to update the docs. Once the ESR-SWITCH is implemented for the Release channel, add a bullet to the list of “desupports”.

Ending Firefox Support for an Operating System

Contents